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Frequently Asked Questions

Candle Care

Burning Instructions and maximizing your burn time
  • Palm wax has a memory. It will remember the burn radius of its last burn. If you let the wax pool burn for a short period of time (eg. 30 mins) and the melt pool doesn’t go to the edge of the jar, it will remember and cause “tunnelling”. Therefore, do burn your candle for 3-4 hours at a time, and ensure that the melt pool has reached the edge of the candle jar before extinguishing. This is especially important during the first burn.
  • Light with a match stick, long lighter or windproof lighter. DO NOT use a normal lighter and turn the candle upside down, the hot wax may drip on your hands. Long or crooked wicks can cause uneven burning and dripping.
Extinguishing your Candle

We advise using a candle snuffer to extinguish your candle. Blowing out your candle is not recommended as the liquid wax may splatter and your wick may continue to glow and emit a small amount of smoke – which is perfectly natural when you extinguish a candle by blowing out rather than using a snuffer. Once your candle is extinguished, allow the wax to solidify and then follow the candle storage advice below.

Trimming the Wick
  • Before lighting your candle, always trim your wick to 5mm with a pair of sharp scissors, pair of candle wick scissors or nail clippers. This helps to stop any build up on your wicks and encourages your candle to perform to it’s best, providing the cleanest burn possible and an even burn. Also controlling that the flame height is at an optimum of less than 1 inch.
  • After trimming your wooden wick, some of the micro ash might drop into the melt pool, it’s normal and will not affect the performance and scent of your candles.
Candle Storage

Candles are sensitive to light and temperature, you can prevent your candles from cracking and melting by storing your candles in an upright position and in a cool, dry place, away from direct sunlight. Keep your candles dust free by using the lid provided with your glass candle. Candles might sweat and have frostings due to temperature changes, but don’t worry it does not affect the performance of it!

Avoid Drafts

Candles do burn at their very best in still air. If it is not possible to avoid draughts, follow the candle safety instructions above, and turn your candle periodically to prevent your candle from burning unevenly. A candle burning within any draught may also start to smoke slightly.

What lighter should I use to light the candle?

Use the long lighters use for stoves. And never ever turn the candle upside down to light it!

Why does black smoke occur?

Due to 3 Reasons (no matter paraffin or soy):

1. Overly long wicks result in not having enough wax to feed the flame, so it will burn off more wicks than usual because of an imbalance between the flame and heat.

2. Wind is also a contributing factor, because strong wind affects a burning candle which gives the flame a tendency to sway and have inconsistent movement.

3. Lastly, do not blow the candle off, you have to use the lid to extinguish it.

Why is my candle not able to light up?

Often, this happens when a wick gets buried into the wax, making it impossible to light. You just need to melt some wax off the top. The second option is. when it is dry, you can use a small spoon to scoop out some wax, keep it and do not throw it away because the wax that was removed can be added back and used again.

Wooden Wick is organic so certain parts of it are naturally not able to burn.

Why can’t I smell my candle?

1. Lynk Artisan Candles are freshly made from all natural products and are required to have at least 3 to 7 days of allowing them to be cured, so the fragrance spreads out evenly into the wax.

2. Try relighting the candle again on at least another 2 separate occasions. For example, if the scent is weak at night, try it again in the morning and/or afternoon.

3. Leave the room for the meantime, reset your sense of smell and re-enter into your room again.

4. Move your candle into a smaller room such as the bathroom, home office, or bedroom and let it burn there for a while.

5. However, scents are very subjective. Different people are anosmic to certain scents, do ask your spouse or family members to try smelling it and see if it works for them. 

6. Lastly, allow the candle to reach full melt pool (melted wax all the way to the edges of the jar) and it is used in aircon.

What if I bought a scent and don’t really like it?

1. It’s ok and totally fine! Scents are subjective and everyone experiences scents differently! Similar to taste, some might like spicy but some might not.

2. However, our scents are blended by Master Perfumers and are adjusted to a bliss point. These are the same accords used to make up fine perfumes and used by famous fragrance houses.

3. Sometimes it is normal when our noses/brains experience a new scent or a scent that we rarely encounter. Give it some time, our scents are known for growing on you if at first you don’t love it!

4. Pro tip: Burn it concurrently with another scent! To create your own unique scent! Do keep us updated if there’s a combination you’ve tried that is awesome!

I just purchased the wooden wick candles, and wanted to check if they require trimming after burning?

Wooden wicks are quite tricky if you are not used to it, and there are some steps that you need to consider and put on practice to enjoy wooden wicks consistently.

You have to trim it til it’s 0.3cm to 0.6cm above the wax before your next use. This is especially important to prevent the flame from getting too big (consumes your candle faster and might blacken your jar).

1. When it’s cooled and solid bring in to your basin.

2. Turn it upside down and gently flick the charred part. It will break easily cos it’s very brittle.

3. While still upside down, rub your fingers around the wick to rid all the small black crumbs so it doesn’t drop into your melt pool later!

Candle Safety

Extinguish all candles when leaving a room or before going to sleep.

Be sure the wick ember is no longer glowing.

Always keep a burning candle within sight.

Extinguish all candles when leaving a room or before going to sleep. Be sure the wick ember is no longer glowing.

Avoid draughts, vibrations, and keep out of reach of children and pets. Keep burning candles away from drafts, vents, ceiling fans and air currents.

This will help prevent rapid, uneven burning, and avoid flame flare-ups and soot build-up. Drafts can also blow nearby lightweight items into the flame where they could catch fire.

Never burn your candle on a delicate or non-heat resistant surface, or near anything that can catch fire (including electrical items).

Always place your candle on a stable, level, fire resistant surface when burning. We advise not burning your candle for any longer than the maximum recommended burn time. Keep your candle free from any foreign material, this includes wick trimmings and matches.

Trim candlewicks to 5mm each time before burning.

Long or crooked wicks can cause uneven burning and dripping.

Always use a candle-holder specifically designed for candle use.

The holder should be heat resistant, sturdy, and large enough to contain any drips or melted wax.

Be sure the candle-holder is placed on a stable, heat-resistant surface.

This can help prevent heat damage to underlying surfaces and prevent glass containers from breaking.

Always read and follow the manufacturer’s use and safety instructions carefully.

Don’t burn a candle longer than the manufacturer recommends.

Always burn candles in a well-ventilated room.

Don’t burn too many candles in a small room or in a “tight” home where air exchange is limited.

Don’t burn a candle all the way down.

Extinguish the flame if it comes too close to the holder or container. For a margin of safety, discontinue burning a candle when 2 inches of wax remains or ½ inch if in a container.

Place burning candles at least three inches apart from one another.

This helps ensure they don’t melt one another, or create their own drafts to cause improper burning.

Never use a knife or sharp object to remove wax drippings from a glass holder.

It might scratch, weaken, or cause the glass to break upon subsequent use.

Use a snuffer to extinguish a candle.

It’s the safest way to prevent hot wax splatters.

Never extinguish candles with water.

The water can cause the hot wax to splatter and might cause a glass container to break.

Make sure to use your candle responsibly.
  • Never touch or move a burning candle or container candle when the wax is liquid.
  • Never use a candle as a night light.
Be very careful if using candles during a power outage.

Flashlights and other battery-powered lights are safer sources of light during a power failure.

Extinguish a candle if it repeatedly smokes, flickers, or the flame becomes too high.

The candle isn’t burning properly. Cool, trim the wick, then check for drafts before relighting.

Guide to having an enjoyable candle burning experience

Candle Area Guide

A scented candle, weighing 100g, is suitable for 10-15 square meter room space, while 200g is advisable for 15-20 square meter room space. For the best experience, use this scented candle in an air-conditioned room space.

Recommended use
    • Bedroom / Small spaces - One 200g candle
    • Living room / Dining area / Entertaining guests - Two or more, 200G candle
    • Best experienced in an air conditioned room
Light different candles together to create a unique scent.