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Frequently Asked Questions 2

Frequently Asked Questions

Product Queries

Why do we use palm wax, and not soy or parrafin?

  • Burns cleaner; minimal soot build up
  • Able to withstand hot temperatures (especially in summer/ tropical climates) without melting or going soft.
  • Holds fragrance well
  • Natural and renewable source
  • Non-toxic
  • Burns significantly longer than paraffin wax without harmful fumes

How are our products different?

Our 100% natural, phthalates and parabens free, sustainable-sourced candles are delicately fragranced using blends of high quality aromatic essential oils and fragrances sourced from the finest Fragrance Houses. Experience our crackling ASMR wooden wick. Air tight lid to prolong life and scent of the candle

Can your jars be recycled?

Yes, definitely! The jars can be repurposed after cleaning them with your favourite dish soap, or recycled.

 

Candle Care

Burning Instructions and maximizing your burn time

  • Palm wax has a memory. It will remember the burn radius of its last burn. If you let the wax pool burn for a short period of time (eg. 30 mins) and the melt pool doesn’t go to the edge of the jar, it will remember and cause “tunnelling”. Therefore, do burn your candle for 3-4 hours at a time, and ensure that the melt pool has reached the edge of the candle jar before extinguishing. This is especially important during the first burn.
  • Light with a match stick, long lighter or windproof lighter. DO NOT use a normal lighter and turn the candle upside down, the hot wax may drip on your hands. Long or crooked wicks can cause uneven burning and dripping.

Extinguishing your Candle

We advise using a candle snuffer to extinguish your candle. Blowing out your candle is not recommended as the liquid wax may splatter and your wick may continue to glow and emit a small amount of smoke – which is perfectly natural when you extinguish a candle by blowing out rather than using a snuffer. Once your candle is extinguished, allow the wax to solidify and then follow the candle storage advice below.

Trimming the Wick

  • Before lighting your candle, always trim your wick to 5mm with a pair of sharp scissors, pair of candle wick scissors or nail clippers. This helps to stop any build up on your wicks and encourages your candle to perform to it’s best, providing the cleanest burn possible and an even burn. Also controlling that the flame height is at an optimum of less than 1 inch.
  • After trimming your wooden wick, some of the micro ash might drop into the melt pool, it’s normal and will not affect the performance and scent of your candles.

 

Candle Storage


Candles are sensitive to light and temperature, you can prevent your candles from cracking and melting by storing your candles in an upright position and in a cool, dry place, away from direct sunlight. Keep your candles dust free by using the lid provided with your glass candle. Candles might sweat and have frostings due to temperature changes, but don’t worry it does not affect the performance of it!

Avoid Draughts


Candles do burn at their very best in still air. If it is not possible to avoid draughts, follow the candle safety instructions above, and turn your candle periodically to prevent your candle from burning unevenly. A candle burning within any draught may also start to smoke slightly.

 

Candle Safety

  • Extinguish all candles when leaving a room or before going to sleep.
  • Be sure the wick ember is no longer glowing.
  • Always keep a burning candle within sight.
  • Extinguish all candles when leaving a room or before going to sleep. Be sure the wick ember is no longer glowing.
  • Avoid draughts, vibrations, and keep out of reach of children and pets. Keep burning candles away from drafts, vents, ceiling fans and air currents.
  • This will help prevent rapid, uneven burning, and avoid flame flare-ups and soot build-up. Drafts can also blow nearby lightweight items into the flame where they could catch fire.
  • Never burn your candle on a delicate or non-heat resistant surface, or near anything that can catch fire (including electrical items).
  • Always place your candle on a stable, level, fire resistant surface when burning. We advise not burning your candle for any longer than the maximum recommended burn time. Keep your candle free from any foreign material, this includes wick trimmings and matches.
  • Trim candlewicks to 5mm each time before burning.
  • Long or crooked wicks can cause uneven burning and dripping.
  • Always use a candle-holder specifically designed for candle use.